Worksheet · Estimate, shareable

What does the mess cost?

Pick the one process you'd most like to never think about again — the schedule, the Friday report, the retyping between two systems. Three honest guesses about it, below.

Line 1 Hours it eats per week, per person Line 2 People who touch it Line 3 What an hour of their time costs, loaded ($)

Hours per year (50 working weeks) 600

Cost per year $21,000

An estimate, and it flatters the mess: it counts nobody's errors, delays, or the customer who gave up waiting. The audit produces the real number.

The Process Audit — $1,500, one week →